Background
SQE offers various services utilized by multiple Sinarmas subsidiaries. Each service possesses its own independent content management system, creating significant challenges for the internal team. These challenges include gathering data usage, managing customer data, and collecting invoices. Most critically, when collecting invoices from customers across different services, the team must contact developers to export data usage for each service and customer, leading to inefficiencies.
01
UI/UX Design
02
Design system
03
FGD
Afinity Diagram
Inforation Architecture
05 - Design Process
First Phase - Dashboard Analytic
After completing the affinity mapping, we aligned on Phase One focusing on building a centralized analytics system. This will help users monitor service usage for each client within a single platform SQE Portal, eliminating the need for multiple tools.
06 - Design Process
Second Phase - Management Business Unit & Service Management
In Phase 2, we enhanced Business Unit and Service Management to give users greater control over client data and pricing by enabling them to manage business unit details, PIC information, tax settings, and discounts, while also introducing customizable pricing per feature based on NDA agreements and allowing flexible updates to service rates for accurate billing.
07 - Design Process
Third Phase - User Testing & Iteration Flow
In Phase 3, we enabled users to test the platform post-development to gather feedback efficiently, revealing that navigating between menus to access analytics and business unit data was cumbersome, users needed clearer indicators for services with custom pricing due to NDA agreements, and the process of updating service prices caused some confusion.
08 - Design Process
